Job Description

【~】✪ Diploma/Higher Diploma in Computer Science.

【~】✪ Proven experience in IT support or a similar role for 3 years.

【~】✪ A qualification in Microsoft certification will be an added advantage.

【~】✪ Should be willing to work according to the US calendar and working hours would be 7:00 PM to 4:00 AM.

【~】✪ Take ownership of user-reported issues and drive them through to resolution.

【~】✪ Research, diagnose, troubleshoot, and identify effective solutions for IT-related problems.

【~】✪ Escalate unresolved issues appropriately, following internal protocols.

【~】✪ Deliver prompt and accurate feedback and technical assistance to users.

【~】✪ Provide technical support for networks, servers, desktops, VoIP networks, and MS365 Cloud Office Applications.

【~】✪ Perform system administration tasks, including purchasing, installing, and configuring desktops, software, and software upgrades.

【~】✪ Implement standards and best practices for application support and infrastructure management.

【~】✪ We offer an attractive remuneration package & incentives that are above market standards for the suitable candidate.

 [email protected]